CredSimple incident

Authentication Issue - Credentialing Platform

Major Resolved View vendor source →

CredSimple experienced a major incident on March 29, 2023 affecting Web Portal and Business Intelligence - Files page and 1 more component, lasting 1h 47m. The incident has been resolved; the full update timeline is below.

Started
Mar 29, 2023, 01:01 PM UTC
Resolved
Mar 29, 2023, 02:48 PM UTC
Duration
1h 47m
Detected by Pingoru
Mar 29, 2023, 01:01 PM UTC

Affected components

Web PortalBusiness Intelligence - Files pageBusiness Intelligence - Reports (Monitors, Expirations, Turnaround Time)Provider ApplicationAPI

Update timeline

  1. investigating Mar 29, 2023, 01:01 PM UTC

    We are currently investigating this issue.

  2. investigating Mar 29, 2023, 01:30 PM UTC

    andros is aware and is working to resolve an issue with login to the Credentialing platform. Our teams are working to resolve the root cause and return to expected login experience.

  3. investigating Mar 29, 2023, 02:20 PM UTC

    andros has identified an issue from a third party vendor. Our teams are actively working with them to resolve the issue.

  4. identified Mar 29, 2023, 02:25 PM UTC

    The issue has been identified and a fix is being implemented.

  5. monitoring Mar 29, 2023, 02:25 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Mar 29, 2023, 02:48 PM UTC

    This incident has been resolved.