CredSimple incident

DNS errors causing email and website latency

Major Resolved View vendor source →

CredSimple experienced a major incident on July 26, 2018 affecting Web Portal, lasting 1h 54m. The incident has been resolved; the full update timeline is below.

Started
Jul 26, 2018, 01:08 PM UTC
Resolved
Jul 26, 2018, 03:02 PM UTC
Duration
1h 54m
Detected by Pingoru
Jul 26, 2018, 01:08 PM UTC

Affected components

Web Portal

Update timeline

  1. investigating Jul 26, 2018, 01:08 PM UTC

    We are currently investigating the issue. This is a partial outage for the website, email is impact more wide spread. Currently this looks to be a hosting provider issue (aws). I will update as information becomes available.

  2. identified Jul 26, 2018, 02:47 PM UTC

    The issue regarding partial site and email outages has been identified and a fix is being implemented.

  3. resolved Jul 26, 2018, 03:02 PM UTC

    The partial website and email outage has been resolved.