CredSimple incident

Investigating reports of an outage

Major Resolved View vendor source →

CredSimple experienced a major incident on November 7, 2018 affecting Web Portal, lasting 1h 20m. The incident has been resolved; the full update timeline is below.

Started
Nov 07, 2018, 07:20 PM UTC
Resolved
Nov 07, 2018, 08:40 PM UTC
Duration
1h 20m
Detected by Pingoru
Nov 07, 2018, 07:20 PM UTC

Affected components

Web Portal

Update timeline

  1. identified Nov 07, 2018, 07:20 PM UTC

    We are investigating reports of an outage with our secure client portal. Our provider application remains operational. We will update again at 3 PM ET. Thank you for your patience.

  2. identified Nov 07, 2018, 08:02 PM UTC

    The issue has been resolved, access has been restored, and we are monitoring the status. You may find some intermittent issues with our secure client portal while we service continues to restore.

  3. identified Nov 07, 2018, 08:39 PM UTC

    Or client portal is again operational. Thank you for your patience while we worked to restore service.

  4. resolved Nov 07, 2018, 08:40 PM UTC

    This incident has been resolved.