CrashPlan incident

CrashPlan Console Access Issue

Minor Resolved View vendor source →

CrashPlan experienced a minor incident on July 1, 2025 affecting console.us2.crashplan.com and console.us2.crashplanpro.com (Small Business), lasting 1d. The incident has been resolved; the full update timeline is below.

Started
Jul 01, 2025, 02:44 PM UTC
Resolved
Jul 02, 2025, 02:55 PM UTC
Duration
1d
Detected by Pingoru
Jul 01, 2025, 02:44 PM UTC

Affected components

console.us2.crashplan.comconsole.us2.crashplanpro.com (Small Business)

Update timeline

  1. investigating Jul 01, 2025, 02:44 PM UTC

    We have detected an issue that is causing problems accessing the CrashPlan console, and are investigating the issue.

  2. investigating Jul 01, 2025, 06:56 PM UTC

    We are continuing to investigate this issue. We have identified that in addition to CrashPlan console access, CrashPlan agent connections may be impacted.

  3. monitoring Jul 01, 2025, 08:57 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jul 02, 2025, 02:55 PM UTC

    This incident has been resolved.