Courier incident

All services impacted

Critical Resolved View vendor source →

Courier experienced a critical incident on October 20, 2025 affecting Web Application and API and 1 more component, lasting 51m. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2025, 09:19 AM UTC
Resolved
Oct 20, 2025, 10:11 AM UTC
Duration
51m
Detected by Pingoru
Oct 20, 2025, 09:19 AM UTC

Affected components

Web ApplicationAPIAutomationsObservabilityCourier Inbox

Update timeline

  1. identified Oct 20, 2025, 09:54 AM UTC

    An issue with our service provider, AWS, has impacted all Courier services. The engineering team is working on resolution.

  2. identified Oct 20, 2025, 09:55 AM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring Oct 20, 2025, 10:02 AM UTC

    Service has been restored. Engineering is working through system review and will continue to monitor.

  4. resolved Oct 20, 2025, 10:11 AM UTC

    The incident has been resolved