Courier incident

Message Send Delays for Legacy Segment to Send Message Integration

Major Resolved View vendor source →

Courier experienced a major incident on July 25, 2022, lasting 8h 30m. The incident has been resolved; the full update timeline is below.

Started
Jul 25, 2022, 08:45 PM UTC
Resolved
Jul 26, 2022, 05:16 AM UTC
Duration
8h 30m
Detected by Pingoru
Jul 25, 2022, 08:45 PM UTC

Update timeline

  1. investigating Jul 25, 2022, 11:05 PM UTC

    We are currently investigating an issue where Send messages triggered by the Segment Event track/ integration are not being sent. Customers using the Segment Event track/ integration with Automations appear not to be impacted.

  2. identified Jul 25, 2022, 11:24 PM UTC

    We have identified the issue and are preparing a release that will resolve it for new incoming Segment events. We are working to identify historical segment events that should have triggered sends that were impacted.

  3. identified Jul 25, 2022, 11:26 PM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring Jul 25, 2022, 11:38 PM UTC

    We have released a fix for new incoming Segment events. We are monitoring to confirm send volume for Segment to Send returns to normal.

  5. monitoring Jul 25, 2022, 11:42 PM UTC

    We have confirmed our deployed fix has resolved the issue for new incoming events. We are continue to work on resolution for historical segment events that did not trigger message sends.

  6. resolved Jul 26, 2022, 05:16 AM UTC

    We have finished measuring the impact and will be reaching out to affected customers.