Courier incident

Timeouts impacting Courier Inbox and access to log data

Minor Resolved View vendor source →

Courier experienced a minor incident on September 27, 2022 affecting Web Application and API, lasting 1h 2m. The incident has been resolved; the full update timeline is below.

Started
Sep 27, 2022, 03:06 PM UTC
Resolved
Sep 27, 2022, 04:09 PM UTC
Duration
1h 2m
Detected by Pingoru
Sep 27, 2022, 03:06 PM UTC

Affected components

Web ApplicationAPI

Update timeline

  1. investigating Sep 27, 2022, 03:06 PM UTC

    We are currently investigating an issue that is affecting Courier Inbox as well as the ability to access log data. Sends are not impacted.

  2. identified Sep 27, 2022, 03:33 PM UTC

    We have identified the cause of the issue and are working towards resolution.

  3. monitoring Sep 27, 2022, 03:57 PM UTC

    A fix has been deployed to Courier's production systems and services are returning to a healthy state. The engineering team will continue to monitor.

  4. resolved Sep 27, 2022, 04:09 PM UTC

    Systems have returned to normal