Courier incident

Message Status Delays

Major Resolved View vendor source →

Courier experienced a major incident on March 28, 2023 affecting Web Application and API, lasting 1h 5m. The incident has been resolved; the full update timeline is below.

Started
Mar 28, 2023, 10:22 PM UTC
Resolved
Mar 28, 2023, 11:27 PM UTC
Duration
1h 5m
Detected by Pingoru
Mar 28, 2023, 10:22 PM UTC

Affected components

Web ApplicationAPI

Update timeline

  1. identified Mar 28, 2023, 10:22 PM UTC

    We have identified an issue that is causing message status delays to be reflected. This will also result in delayed outbound webhook message delivery. A fix is being tested and deployed.

  2. monitoring Mar 28, 2023, 10:59 PM UTC

    A fix has been deployed and the engineering team is monitoring status

  3. resolved Mar 28, 2023, 11:27 PM UTC

    System is back to being healthy and fully operational