Courier incident

Message send delays

Major Resolved View vendor source →

Courier experienced a major incident on November 2, 2023, lasting 11h 1m. The incident has been resolved; the full update timeline is below.

Started
Nov 02, 2023, 03:58 PM UTC
Resolved
Nov 03, 2023, 02:59 AM UTC
Duration
11h 1m
Detected by Pingoru
Nov 02, 2023, 03:58 PM UTC

Update timeline

  1. investigating Nov 02, 2023, 03:58 PM UTC

    We are currently investigating an issue that is affecting send times for some messages.

  2. investigating Nov 02, 2023, 03:58 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Nov 03, 2023, 01:53 AM UTC

    A fix has been deployed to Courier's production systems. The engineering team will continue to monitor as operations return to normal state.

  4. resolved Nov 03, 2023, 02:59 AM UTC

    System is back to a healthy state.