Courier experienced a major incident on June 26, 2024 affecting API, lasting 1h 20m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Jun 26, 2024, 01:49 AM UTC
An incident where Courier messages resulted in "Internal Courier Error" was the result of AWS returning serviceUnavailable. The team has identified the issue and messages that responded with 5xx errors will be retried by our pipeline resilience.
- monitoring Jun 26, 2024, 01:52 AM UTC
An incident where Courier messages resulted in "Internal Courier Error" was the result of AWS returning serviceUnavailable. The team has identified the issue and messages that responded with 5xx errors will be retried by our pipeline resilience.
- investigating Jun 26, 2024, 02:02 AM UTC
Service has re-entered a degraded state. Sends from Courier are impacted.
- monitoring Jun 26, 2024, 02:29 AM UTC
Service has resumed normal operation. Courier Engineers are monitoring.
- resolved Jun 26, 2024, 03:12 AM UTC
The team has resolved the issue. Send pipeline operational.