Courier incident

Courier Inbox FetchMessages Connectivity Issues

Major Resolved View vendor source →

Courier experienced a major incident on October 10, 2024 affecting Courier Inbox, lasting 9h 46m. The incident has been resolved; the full update timeline is below.

Started
Oct 10, 2024, 04:46 PM UTC
Resolved
Oct 11, 2024, 02:33 AM UTC
Duration
9h 46m
Detected by Pingoru
Oct 10, 2024, 04:46 PM UTC

Affected components

Courier Inbox

Update timeline

  1. investigating Oct 10, 2024, 03:38 PM UTC

    The Courier Team is investigating an issue related to Inbox fetching messages in the component.

  2. identified Oct 10, 2024, 04:30 PM UTC

    The team has identified the issue and will be rolling out a fix. The team will reprocess the impacted messages that were not fetched.

  3. monitoring Oct 10, 2024, 04:46 PM UTC

    Inbox connectivity for fetching messages has been reestablished. The team is monitoring closely, and working on retroactively processing impacted messages to Inbox

  4. monitoring Oct 10, 2024, 05:50 PM UTC

    We are continuing to gather a list of impacted messages to backfill impacted Inbox components.

  5. monitoring Oct 10, 2024, 06:06 PM UTC

    We are continuing to monitor for any further issues.

  6. monitoring Oct 10, 2024, 07:07 PM UTC

    The team has gathered impacted messages and is running tests before a release.

  7. monitoring Oct 10, 2024, 08:51 PM UTC

    The team has initiated backlogging the impacted Inbox messages.

  8. resolved Oct 11, 2024, 02:33 AM UTC

    Inbox connectivity issues resolved.