Couchdrop incident

Issue connecting to onedrive and sharepoint

Major Resolved View vendor source →

Couchdrop experienced a major incident on October 18, 2025 affecting Upload/Download Portal and SFTP and 1 more component, lasting 1d 1h. The incident has been resolved; the full update timeline is below.

Started
Oct 18, 2025, 06:43 PM UTC
Resolved
Oct 19, 2025, 07:51 PM UTC
Duration
1d 1h
Detected by Pingoru
Oct 18, 2025, 06:43 PM UTC

Affected components

Upload/Download PortalSFTPMigrations/TransfersFTP/FTPS

Update timeline

  1. investigating Oct 18, 2025, 06:43 PM UTC

    We have identified an issue connecting to Sharepoint and Onedrive.

  2. monitoring Oct 18, 2025, 06:45 PM UTC

    A fix has been implemented and we are updating our clusters.

  3. resolved Oct 19, 2025, 07:51 PM UTC

    This incident has been resolved.