Couchdrop incident

Performance degradation of SFTP in US and EU regions

Major Resolved View vendor source →

Couchdrop experienced a major incident on March 19, 2023 affecting SFTP and FTP/FTPS, lasting 4d 3h. The incident has been resolved; the full update timeline is below.

Started
Mar 19, 2023, 04:46 AM UTC
Resolved
Mar 23, 2023, 08:30 AM UTC
Duration
4d 3h
Detected by Pingoru
Mar 19, 2023, 04:46 AM UTC

Affected components

SFTPFTP/FTPS

Update timeline

  1. investigating Mar 19, 2023, 04:46 AM UTC

    We have had reports of poor performance and timeouts of uploads and downloads via SFTP in the US and AMS regions for Couchdrop over the last few days. The team has already remediated the root cause and is monitoring closely. If you are still experiencing performance issues or timeouts, please contact [email protected] ASAP citing this reported issue.

  2. monitoring Mar 19, 2023, 09:00 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Mar 23, 2023, 08:30 AM UTC

    This incident has been resolved.