CoSchedule incident

Meta - Facebook and Instagram sending / reconnecting issues

Minor Resolved View vendor source →

CoSchedule experienced a minor incident on June 9, 2022 affecting CoSchedule App and Social Publishing, lasting 5d 22h. The incident has been resolved; the full update timeline is below.

Started
Jun 09, 2022, 03:06 PM UTC
Resolved
Jun 15, 2022, 01:32 PM UTC
Duration
5d 22h
Detected by Pingoru
Jun 09, 2022, 03:06 PM UTC

Affected components

CoSchedule AppSocial Publishing

Update timeline

  1. identified Jun 09, 2022, 02:33 PM UTC

    We are working with Meta on getting our connection issues resolved

  2. identified Jun 09, 2022, 03:06 PM UTC

    Facebook and Instagram sending is temporarily down. Posts on Facebook and Instagram that were sent using CoSchedule will temporarily be hidden from the social networks until the connection is resolved. We should have this resolved soon and will provide updates on this page as we have them. There is no need for you to re-authenticate or re-add any profiles while the connection is down. Messages that were scheduled during this downtime will show as failed and will need to be rescheduled once the connection resumes. Messages scheduled after the connection resumes will not need to be rescheduled.

  3. identified Jun 09, 2022, 09:03 PM UTC

    We are continuing to work with Facebook and Instagram to resolve the outstanding issues. Posts on Facebook and Instagram that were sent using CoSchedule will temporarily be hidden from the social networks until the connection is resolved. We should have this resolved soon and will provide updates on this page as we have them. There is no need for you to re-authenticate or re-add any profiles while the connection is down. Messages scheduled during this downtime will show as failed and need to be rescheduled once the connection resumes. Messages scheduled after the connection resumes will not need to be rescheduled.

  4. identified Jun 10, 2022, 12:18 PM UTC

    We are continuing to work towards a fix for this issue. Posts on Facebook and Instagram that were sent using CoSchedule will temporarily be hidden from the social networks until the connection is resolved. We should have this resolved soon and will provide updates on this page as we have them. There is no need for you to re-authenticate or re-add any profiles while the connection is down. Messages scheduled during this downtime will show as failed and need to be rescheduled once the connection resumes. Messages scheduled after the connection resumes will not need to be rescheduled.

  5. identified Jun 10, 2022, 07:54 PM UTC

    We are still working with Meta (Facebook + Instagram) to resolve this issue. Again, note that posts on Facebook and Instagram that were sent using CoSchedule will temporarily be hidden from those social networks until the connection is resolved (after the connection is resolved, all messages will show). We will be monitoring our status through the rest of today and the weekend and inform our users as soon as this issue is resolved. There is no need for you to re-authenticate or re-add any profiles while the connection is down. Messages scheduled during this downtime will show as failed and need to be rescheduled once the connection resumes. Messages scheduled after the connection resumes will not need to be rescheduled.

  6. identified Jun 13, 2022, 01:11 PM UTC

    There is no new information to share. At this time, we are still working with Meta (Facebook + Instagram) to resolve this issue. Again, note that posts on Facebook and Instagram that were sent using CoSchedule will temporarily be hidden from those social networks until the connection is resolved (after the connection is resolved, all messages will show). We are actively monitoring our status and will inform users as soon as this issue is resolved. There is no need for you to re-authenticate or re-add any profiles while the connection is down. Messages scheduled during this downtime will show as failed and need to be rescheduled once the connection resumes. Messages scheduled after the connection resumes will not need to be rescheduled.

  7. identified Jun 13, 2022, 05:54 PM UTC

    Our software has been impacted by an unexpected issue with Meta, which has prevented posting to Facebook & Instagram and temporarily hidden previously published posts. We’re still actively working with the development team at Meta to get things back up and running as soon as possible. Thank you for your patience as we do everything in our power to make this right as fast as we can. We apologize for the inconvenience and will keep this page updated as we know more.

  8. monitoring Jun 14, 2022, 12:25 PM UTC

    Facebook and Instagram sending and syncing have now been restored. All posts previously sent from CoSchedule will no longer be hidden on social networks. Messages that were scheduled during the downtime will still show as failed but can be rescheduled. Any future messages scheduled will send at their scheduled time. You may be prompted to re-authenticate your profiles, and now that our connection is restored that is ok to do. We will be monitoring the social networks today.

  9. monitoring Jun 14, 2022, 12:44 PM UTC

    We are continuing to monitor for any further issues.

  10. resolved Jun 15, 2022, 01:32 PM UTC

    This incident has been resolved.