CoSchedule experienced a major incident on September 25, 2024 affecting Social Publishing, lasting 23h 42m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Sep 25, 2024, 03:05 PM UTC
We are currently experiencing an issue that prevents users from connecting their personal Instagram accounts to our app. This issue does not affect Instagram Business or Creator accounts. Our team is actively working on resolving the issue, and we will provide updates as soon as more information is available.
- resolved Sep 26, 2024, 02:48 PM UTC
The incident which prevents users from connecting personal Instagram accounts to CoSchedule is a permission Instagram has decided to remove from 3rd party applications like CoSchedule. If CoSchedule users are attempting to connect a new personal Instagram account OR reconnect an existing account, this will not be supported. Business or Creator accounts are not impacted and will continue to be supported. We recommend personal Instagram profiles be converted to a Business or Creator account by following instructions provided by Instagram here: How to setup a creator account on Instagram: https://help.instagram.com/2358103564437429 How to setup a business account on Instagram: https://help.instagram.com/502981923235522