Copper incident

Amazon AWS Incident Impacting Copper

Minor Resolved View vendor source →

Copper experienced a minor incident on October 20, 2025 affecting Google Sync and CRM for Gmail Chrome Extension and 1 more component, lasting 12h. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2025, 01:35 PM UTC
Resolved
Oct 21, 2025, 01:35 AM UTC
Duration
12h
Detected by Pingoru
Oct 20, 2025, 01:35 PM UTC

Affected components

Google SyncCRM for Gmail Chrome ExtensionMarketing ToolsMobile ApplicationsReportingCustom Reports BuilderSearch IndexIntegrationsDeveloper APIRest API & Web Application

Update timeline

  1. investigating Oct 20, 2025, 01:35 PM UTC

    Some customers might be experiencing degraded performance due to ongoing AWS Issues with several services. You can see the AWS services status here: https://health.aws.amazon.com/health/status.

  2. investigating Oct 20, 2025, 03:04 PM UTC

    We are continuing to investigate this issue.

  3. investigating Oct 20, 2025, 08:09 PM UTC

    AWS continues to have issues with several services.

  4. investigating Oct 20, 2025, 09:43 PM UTC

    AWS continues to have issues with several services.

  5. resolved Oct 21, 2025, 01:35 AM UTC

    AWS has resolved the issue.