Copper incident

Copper App not reachable for some customers

Major Resolved View vendor source →

Copper experienced a major incident on October 28, 2025 affecting Google Sync and CRM for Gmail Chrome Extension and 1 more component, lasting 19h 3m. The incident has been resolved; the full update timeline is below.

Started
Oct 28, 2025, 06:15 PM UTC
Resolved
Oct 29, 2025, 01:19 PM UTC
Duration
19h 3m
Detected by Pingoru
Oct 28, 2025, 06:15 PM UTC

Affected components

Google SyncCRM for Gmail Chrome ExtensionMarketing ToolsMobile ApplicationsReportingCustom Reports BuilderSearch IndexIntegrationsDeveloper APIRest API & Web Application

Update timeline

  1. investigating Oct 28, 2025, 06:15 PM UTC

    We are currently investigating this issue.

  2. investigating Oct 28, 2025, 06:16 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Oct 28, 2025, 06:28 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Oct 29, 2025, 01:19 PM UTC

    This incident has been resolved.