Copper incident

Timeouts

Major Resolved View vendor source →

Copper experienced a major incident on November 11, 2021 affecting CRM for Gmail Chrome Extension and Marketing Tools and 1 more component, lasting 48m. The incident has been resolved; the full update timeline is below.

Started
Nov 11, 2021, 04:55 PM UTC
Resolved
Nov 11, 2021, 05:43 PM UTC
Duration
48m
Detected by Pingoru
Nov 11, 2021, 04:55 PM UTC

Affected components

CRM for Gmail Chrome ExtensionMarketing ToolsMobile ApplicationsIntegrationsDeveloper APIRest API & Web ApplicationWorkflow Automation

Update timeline

  1. investigating Nov 11, 2021, 04:55 PM UTC

    Areas of Copper are experiencing high rates of timeouts. We are investigating

  2. investigating Nov 11, 2021, 04:55 PM UTC

    We are continuing to investigate this issue.

  3. identified Nov 11, 2021, 05:10 PM UTC

    The issue has been identified and a fix is being implemented.

  4. identified Nov 11, 2021, 05:25 PM UTC

    The system is recovery. we are almost back to full capaity

  5. identified Nov 11, 2021, 05:43 PM UTC

    We are continuing to work on a fix for this issue.

  6. resolved Nov 11, 2021, 05:43 PM UTC

    This incident has been resolved.