Copper incident

Unable to log in to Copper

Critical Resolved View vendor source →

Copper experienced a critical incident on November 18, 2021 affecting Google Sync and CRM for Gmail Chrome Extension and 1 more component, lasting 42m. The incident has been resolved; the full update timeline is below.

Started
Nov 18, 2021, 03:56 PM UTC
Resolved
Nov 18, 2021, 04:38 PM UTC
Duration
42m
Detected by Pingoru
Nov 18, 2021, 03:56 PM UTC

Affected components

Google SyncCRM for Gmail Chrome ExtensionMarketing ToolsMobile ApplicationsReportingCustom Reports BuilderSearch IndexIntegrationsDeveloper APIRest API & Web Application

Update timeline

  1. identified Nov 18, 2021, 03:56 PM UTC

    We are receiving reports of customers not being able to log into Copper. We are investigating.

  2. resolved Nov 18, 2021, 04:38 PM UTC

    We have found the source of the issue and have put in a temporary resolution. We are currently working in a permanent fix