Copper incident

Incident with Amazon AWS impacting Copper

Critical Resolved View vendor source →

Copper experienced a critical incident on December 22, 2021 affecting Google Sync and CRM for Gmail Chrome Extension and 1 more component, lasting 46m. The incident has been resolved; the full update timeline is below.

Started
Dec 22, 2021, 12:59 PM UTC
Resolved
Dec 22, 2021, 01:45 PM UTC
Duration
46m
Detected by Pingoru
Dec 22, 2021, 12:59 PM UTC

Affected components

Google SyncCRM for Gmail Chrome ExtensionMarketing ToolsMobile ApplicationsReportingCustom Reports BuilderSearch IndexIntegrationsDeveloper APIRest API & Web Application

Update timeline

  1. identified Dec 22, 2021, 12:59 PM UTC

    Amazon AWS is having an outage in their US-EAST-1 Region that is affecting all Copper services, as well as many other websites in that region. They are currently investigating. More from AWS here: https://status.aws.amazon.com/

  2. identified Dec 22, 2021, 01:03 PM UTC

    AWS services are recovering. We are currently working with our database provider on AWS to get that system up and running

  3. resolved Dec 22, 2021, 01:45 PM UTC

    The incident has been resolved. You may experience some slowness in Copper over the next hour as all systems fully recover.