Copper experienced a notice incident on May 27, 2022, lasting 7h 45m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating May 27, 2022, 01:50 AM UTC
Dear Customers: Currently We have some backend network issue in our database hosting vendor , you may experience intermittent 500 errors. We are investigating. Sorry for the inconvenience and thank you for your understanding! Copper team
- identified May 27, 2022, 03:15 AM UTC
Dear customers: The issue has been identified: it is AWS (Amzon Web Service) global DNS issue : https://health.aws.amazon.com/health/status. AWS is actively working on it. Thanks for your understanding! Copper team
- resolved May 27, 2022, 09:36 AM UTC
This incident has been resolved.