Copper incident

Degraded API Performance

Minor Resolved View vendor source →

Copper experienced a minor incident on November 17, 2022 affecting Developer API, lasting 5d 5h. The incident has been resolved; the full update timeline is below.

Started
Nov 17, 2022, 11:10 PM UTC
Resolved
Nov 23, 2022, 05:07 AM UTC
Duration
5d 5h
Detected by Pingoru
Nov 17, 2022, 11:10 PM UTC

Affected components

Developer API

Update timeline

  1. investigating Nov 17, 2022, 11:10 PM UTC

    We are currently investigating an issue affecting our API. You may experience degraded performance when interacting with the Copper API. Our engineering team is aware of the issue and actively working on a resolution.

  2. investigating Nov 18, 2022, 12:11 PM UTC

    We are continuing to investigate this issue.

  3. investigating Nov 18, 2022, 11:19 PM UTC

    We are continuing to investigate this issue.

  4. investigating Nov 20, 2022, 03:04 AM UTC

    We are continuing to investigate this issue.

  5. monitoring Nov 22, 2022, 04:54 AM UTC

    The majority of the issues seen on the Copper Developer API have been resolved. We are closely monitoring our systems and will update as soon as the issue is completely resolved.

  6. resolved Nov 23, 2022, 05:07 AM UTC

    Copper Developer API issues have been resolved. We will be closely monitoring our systems in the coming days.