Copper incident

Investigating: 500 application error

Critical Resolved View vendor source →

Copper experienced a critical incident on January 25, 2023 affecting Google Sync and CRM for Gmail Chrome Extension and 1 more component, lasting 2h 4m. The incident has been resolved; the full update timeline is below.

Started
Jan 25, 2023, 12:35 PM UTC
Resolved
Jan 25, 2023, 02:40 PM UTC
Duration
2h 4m
Detected by Pingoru
Jan 25, 2023, 12:35 PM UTC

Affected components

Google SyncCRM for Gmail Chrome ExtensionMarketing ToolsMobile ApplicationsReportingCustom Reports BuilderSearch IndexIntegrationsDeveloper APIRest API & Web Application

Update timeline

  1. investigating Jan 25, 2023, 12:35 PM UTC

    We’re currently experiencing a 500 application error. Our team is working to identify the root cause and implement a solution. All users across our web app, mobile app and Chrome extension may be impacted. Thank you for your patience as we work to fix this issue as quickly as possible.

  2. monitoring Jan 25, 2023, 01:22 PM UTC

    The 500 application error we were experiencing has been resolved. We are monitoring closely for the next several hours.

  3. resolved Jan 25, 2023, 02:40 PM UTC

    This incident has been resolved.