Copper incident

Some customers cannot send emails directly from Copper

Minor Resolved View vendor source →

Copper experienced a minor incident on November 16, 2023 affecting Google Sync and Rest API & Web Application, lasting 2h 42m. The incident has been resolved; the full update timeline is below.

Started
Nov 16, 2023, 07:20 PM UTC
Resolved
Nov 16, 2023, 10:02 PM UTC
Duration
2h 42m
Detected by Pingoru
Nov 16, 2023, 07:20 PM UTC

Affected components

Google SyncRest API & Web Application

Update timeline

  1. investigating Nov 16, 2023, 07:20 PM UTC

    We are currently investigating this issue.

  2. investigating Nov 16, 2023, 07:29 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Nov 16, 2023, 07:56 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Nov 16, 2023, 10:02 PM UTC

    This incident has been resolved.