Copper incident

500 Errors when logging into Gmail Extension

Major Resolved View vendor source →

Copper experienced a major incident on May 13, 2024 affecting CRM for Gmail Chrome Extension, lasting 1d 4h. The incident has been resolved; the full update timeline is below.

Started
May 13, 2024, 03:54 PM UTC
Resolved
May 14, 2024, 08:26 PM UTC
Duration
1d 4h
Detected by Pingoru
May 13, 2024, 03:54 PM UTC

Affected components

CRM for Gmail Chrome Extension

Update timeline

  1. investigating May 13, 2024, 03:54 PM UTC

    Some users are receiving 500 Errors when trying to login to Gmail Extension.

  2. monitoring May 13, 2024, 08:16 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring May 13, 2024, 08:35 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved May 14, 2024, 08:26 PM UTC

    This incident has been resolved.