Copper incident

Issue with sending Emails from Copper

Minor Resolved View vendor source →

Copper experienced a minor incident on September 13, 2024 affecting Google Sync and CRM for Gmail Chrome Extension, lasting 3h 36m. The incident has been resolved; the full update timeline is below.

Started
Sep 13, 2024, 04:49 PM UTC
Resolved
Sep 13, 2024, 08:26 PM UTC
Duration
3h 36m
Detected by Pingoru
Sep 13, 2024, 04:49 PM UTC

Affected components

Google SyncCRM for Gmail Chrome Extension

Update timeline

  1. investigating Sep 13, 2024, 04:49 PM UTC

    Some customers might be experiencing "Rate limit exceeded" error when sending emails from Copper

  2. monitoring Sep 13, 2024, 04:54 PM UTC

    This issue has been fixed. We are monitoring the results.

  3. monitoring Sep 13, 2024, 04:55 PM UTC

    We are continuing to monitor for any further issues.

  4. monitoring Sep 13, 2024, 05:17 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved Sep 13, 2024, 08:26 PM UTC

    This incident has been resolved.