Copper experienced a major incident on October 24, 2024 affecting Google Sync and CRM for Gmail Chrome Extension and 1 more component, lasting 1h 43m. The incident has been resolved; the full update timeline is below.
Affected components
Google SyncCRM for Gmail Chrome ExtensionMarketing ToolsMobile ApplicationsReportingCustom Reports BuilderSearch IndexIntegrationsDeveloper APIRest API & Web Application
Update timeline
- investigating Oct 24, 2024, 08:16 PM UTC
Some customers might be experiencing connectivity issues Since 1 p.m PT. It appears to be due to AWS having a global issue.
- monitoring Oct 24, 2024, 09:10 PM UTC
It appears that AWS has fixed the issue. We are monitoring our systems.
- resolved Oct 24, 2024, 10:00 PM UTC
This incident has been resolved.