Copper experienced a minor incident on March 19, 2025 affecting Reporting, lasting 7h 39m. The incident has been resolved; the full update timeline is below.
Affected components
Reporting
Update timeline
- investigating Mar 19, 2025, 07:26 PM UTC
Our upstream data warehouse provider is having an issue due to which some customers might be seeing last few hours of data missing in their latest reports. Once the issue is resolved by our provider, we will reload updated data for all customers.
- identified Mar 19, 2025, 09:10 PM UTC
Issue has been resolved by our data warehouse provider on their end. We will reload the data for effected customers in the next several hours
- resolved Mar 20, 2025, 03:06 AM UTC
We have reloaded the data for affected customers. The reports should refresh according to normal scheduled timeline from now on.