Copper incident

Data Refresh issue with Copper Reporting

Minor Resolved View vendor source →

Copper experienced a minor incident on April 10, 2025 affecting Reporting, lasting 4h 10m. The incident has been resolved; the full update timeline is below.

Started
Apr 10, 2025, 03:36 PM UTC
Resolved
Apr 10, 2025, 07:46 PM UTC
Duration
4h 10m
Detected by Pingoru
Apr 10, 2025, 03:36 PM UTC

Affected components

Reporting

Update timeline

  1. investigating Apr 10, 2025, 03:36 PM UTC

    Reporting data is not refreshing at the moment due to an upstream provider issue. Reports and dashboards are still available in Copper. Previously loaded data is visible in Copper Reporting.

  2. resolved Apr 10, 2025, 07:46 PM UTC

    The issue has been resolved by our provider. All customers should have up to date reporting data now.