Copernica Outage History

Copernica is up right now

Copernica had 7 outages in the last 2 years totaling 4h 42m of downtime — averaging 0.3 incidents per month.

There were 7 Copernica outages since August 23, 2024 totaling 4h 42m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.copernica.nl

Minor November 10, 2025

Issue with Publisher

Detected by Pingoru
Nov 10, 2025, 02:32 PM UTC
Resolved
Nov 10, 2025, 03:08 PM UTC
Duration
35m
Affected: Publisher and Marketing Suite
Timeline · 2 updates
  1. investigating Nov 10, 2025, 02:32 PM UTC

    We are currently experiencing issues with starting tasks from the Publisher environment, such as sending mailings or copying templates. These actions can still be performed from the Marketing Suite interface. Our Operations department is currently investigating the underlying issue. Our apologies for any inconvenience this may cause. If you have any further questions, please contact us.

  2. resolved Nov 10, 2025, 03:08 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 10, 2025

Delay outgoing mail server

Detected by Pingoru
Nov 10, 2025, 08:36 AM UTC
Resolved
Nov 10, 2025, 09:26 AM UTC
Duration
49m
Affected: Mailsender
Timeline · 2 updates
  1. investigating Nov 10, 2025, 08:36 AM UTC

    We are currently experiencing delays on our outgoing mail servers. Mailings will be received and processed, however they will be queued before being sent. Our Operations department is currently investigating the underlying issue. All mailings will be sent when the issue has been resolved. Our apologies for any inconvenience this may cause. If you have any further questions, please contact us.

  2. resolved Nov 10, 2025, 09:26 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 10, 2025

Issue Copernica servers

Detected by Pingoru
Jul 10, 2025, 11:35 AM UTC
Resolved
Jul 10, 2025, 11:58 AM UTC
Duration
22m
Affected: Publisher and Marketing Suite
Timeline · 3 updates
  1. investigating Jul 10, 2025, 11:35 AM UTC

    We are currently experiencing issues with one of our servers. This may cause some issues when working in Copernica. Our Operations department is currently investigating the underlying issue. We apologize for the inconvenience. If you have any questions, please contact us.

  2. investigating Jul 10, 2025, 11:43 AM UTC

    We are continuing to investigate this issue.

  3. resolved Jul 10, 2025, 11:58 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 28, 2024

Issue image servers

Detected by Pingoru
Nov 28, 2024, 09:10 AM UTC
Resolved
Nov 28, 2024, 09:33 AM UTC
Duration
22m
Affected: Publisher and Marketing SuitePicserver
Timeline · 2 updates
  1. investigating Nov 28, 2024, 09:10 AM UTC

    We are currently experiencing difficulties on our image servers. At this moment, it is not possible to upload images. Our Operations department is currently investigating the underlying issue. Our apologies for any inconvenience this may cause. If you have any further questions, please contact us.

  2. resolved Nov 28, 2024, 09:33 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice November 10, 2024

Missing logs

Detected by Pingoru
Nov 10, 2024, 01:00 PM UTC
Resolved
Nov 10, 2024, 01:00 PM UTC
Duration
Affected: Publisher and Marketing Suite
Timeline · 1 update
  1. resolved Nov 10, 2024, 01:52 PM UTC

    Between 11:00 and 14:00 (CET) on Sunday, November 10, we experienced an issue on our server responsible for logging events (deliveries, retries, bounces, webtracker activity). As a result, these events are possibly not registered. Follow-up actions based on these events have not been executed. When you are missing logs in your log files within this time frame, this can be explained by this problem. For further questions, please contact our support team at [email protected].

Read the full incident report →

Minor October 1, 2024

Issue HTML-mailings

Detected by Pingoru
Oct 01, 2024, 05:30 AM UTC
Resolved
Oct 01, 2024, 07:56 AM UTC
Duration
2h 25m
Affected: Picserver
Timeline · 2 updates
  1. investigating Oct 01, 2024, 07:35 AM UTC

    There is currently an issue where the web version and images in HTML mailings are not functioning correctly. We are investigating the problem and expect to have a solution soon. There are no issues with drag-and-drop mailings. If you have any questions, please feel free to contact our support team.

  2. resolved Oct 01, 2024, 07:56 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 24, 2024

Issue email editor

Detected by Pingoru
Sep 24, 2024, 12:41 PM UTC
Resolved
Sep 24, 2024, 12:48 PM UTC
Duration
7m
Affected: Publisher and Marketing Suite
Timeline · 2 updates
  1. investigating Sep 24, 2024, 12:41 PM UTC

    We are currently experiencing an issue with our email editor in some accounts. Our Operations department is currently investigating the underlying issue. If you have any further questions, please contact our support team.

  2. resolved Sep 24, 2024, 12:48 PM UTC

    This incident has been resolved.

Read the full incident report →