Copernica incident

System failure on one of our database servers

Major Resolved View vendor source →

Copernica experienced a major incident on April 18, 2023 affecting Publisher and Marketing Suite, lasting 5m. The incident has been resolved; the full update timeline is below.

Started
Apr 18, 2023, 09:16 AM UTC
Resolved
Apr 18, 2023, 09:21 AM UTC
Duration
5m
Detected by Pingoru
Apr 18, 2023, 09:16 AM UTC

Affected components

Publisher and Marketing Suite

Update timeline

  1. investigating Apr 18, 2023, 09:16 AM UTC

    We are currently experiencing a system failure on one of our database servers that is used to store accounts. Our Operations department is currently investigating the underlying issue. Once the issue has been resolved, all tasks that were queued during the delay will be processed. If you have any further questions, please contact our support team.

  2. resolved Apr 18, 2023, 09:21 AM UTC

    This incident has been resolved.