Copernica experienced a major incident on October 12, 2023 affecting Publisher and Marketing Suite and API (SOAP/REST), lasting 1h 18m. The incident has been resolved; the full update timeline is below.
Affected components
Publisher and Marketing SuiteAPI (SOAP/REST)
Update timeline
- identified Oct 12, 2023, 01:12 PM UTC
We are currently experiencing a system failure on the database servers that is used to store one or more of your accounts. As a result of this system failure the importing/exporting of data, the rebuilding of views, and the processing of (test) mails will be delayed. Our Operations department is currently investigating the underlying issue. Once the issue has been resolved, all tasks that were queued during the delay will be processed. If you have any further questions, please contact our support team.
- resolved Oct 12, 2023, 02:31 PM UTC
This incident has been resolved.