Copernica experienced a notice incident on November 10, 2024 affecting Publisher and Marketing Suite, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Publisher and Marketing Suite
Update timeline
- resolved Nov 10, 2024, 01:52 PM UTC
Between 11:00 and 14:00 (CET) on Sunday, November 10, we experienced an issue on our server responsible for logging events (deliveries, retries, bounces, webtracker activity). As a result, these events are possibly not registered. Follow-up actions based on these events have not been executed. When you are missing logs in your log files within this time frame, this can be explained by this problem. For further questions, please contact our support team at [email protected].