ConvertKit experienced a minor incident on May 1, 2023 affecting Application, lasting 4d 11h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 01, 2023, 01:28 PM UTC
An issue in one of our data storage systems is resulting in delays updating the main subscriber graph and other reporting. No data loss has occurred, and the reports should be up to date within a few hours.
- identified May 01, 2023, 01:28 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring May 01, 2023, 08:53 PM UTC
A fix has been implemented for the main subscriber graph, and we are monitoring the results. We are working on backfilling any missing email statistics during this issue, and we expect to complete that by the end of this week.
- resolved May 06, 2023, 01:05 AM UTC
The underlying issue is now resolved. The majority of data has been restored, and any minor inconsistencies will be resolved over the next few days.