ConvertKit incident

Database issue affecting the entire app

Major Resolved View vendor source →

ConvertKit experienced a major incident on March 31, 2020 affecting API and Application, lasting 2h 21m. The incident has been resolved; the full update timeline is below.

Started
Mar 31, 2020, 02:32 PM UTC
Resolved
Mar 31, 2020, 04:54 PM UTC
Duration
2h 21m
Detected by Pingoru
Mar 31, 2020, 02:32 PM UTC

Affected components

APIApplication

Update timeline

  1. investigating Mar 31, 2020, 02:32 PM UTC

    We're currently investigating an issue that is affecting all of the ConvertKit app.

  2. investigating Mar 31, 2020, 02:39 PM UTC

    We are continuing to investigate this issue.

  3. identified Mar 31, 2020, 02:39 PM UTC

    We've identified the issue and will be deploying a fix within the next 10-15 minutes.

  4. monitoring Mar 31, 2020, 02:43 PM UTC

    A fix has been deployed and we're monitoring to ensure it's working.

  5. resolved Mar 31, 2020, 04:54 PM UTC

    The incident was resolved as of 10:45am ET.