ConvertKit incident

Incorrect open rates report

Minor Resolved View vendor source →

ConvertKit experienced a minor incident on September 5, 2020, lasting —. The incident has been resolved; the full update timeline is below.

Started
Sep 05, 2020, 05:38 PM UTC
Resolved
Sep 05, 2020, 05:38 PM UTC
Duration
—
Detected by Pingoru
Sep 05, 2020, 05:38 PM UTC

Update timeline

  1. resolved Sep 08, 2020, 05:41 PM UTC

    There was an issuing that occurred over the weekend of 11/5 through 11/7 that has caused some broadcasts to show a lower open rate than actually occurred. This issue has been fixed moving forward, and our engineering team is working to restore the correct data to the previous broadcasts.