Continu experienced a major incident on December 15, 2021, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved Dec 15, 2021, 11:47 PM UTC
At ~5:30 PM EST a server responsible for displaying the Continu application to customers began experiencing hardware resource related issues. This resulted in Continu being inaccessible to users. During troubleshooting the engineering team replaced the culprit server which resulted in traffic returning to normal. The team identified a separate issue regarding scaling which increased the time to resolution. Root cause analysis and communication channels with a partner provider are on-going and will be wrapped up in a postmortem.