Degraded Performance - CEPH Cluster: non-critical

Update timeline

1. investigating Sep 08, 2026, 09:00 AM UTC

   14.10.2026 Object Storage is functioning normally in EU and US, this incident now only affects the APAC region Object Storage. Additionally, customers in Sydney might experience slower data transfer speeds at times. The cause is a broken submarine cable between Australia and Singapore. Repairs are currently expected in November, though this timeline may change. We’re mitigating the situation by rerouting traffic. While we resolve the situation, automated backups will continue as bandwidth and performance allows, and backup status remains visible via the CCP (Customer Control Panel). 23.09.2026 We are continuing to address performance issues affecting our Object Storage cluster. As a precaution, automated backups remain paused. Existing backups are unaffected and restores continue to operate normally. We will provide a further update once resolved. ----------------------------------------------------------------------------------------------------------------------------- We are currently addressing performance issues affecting our Object Storage cluster. The Object Storage product remains fully functional. As a precaution, automated backups to this cluster have been temporarily paused. Existing backups are unaffected, and restores continue to operate normally. A fix is already underway. We expect the cluster to be fully operational within the next few days and are closely monitoring progress. Once resolved, automated backups will resume, and backup status will remain visible via the CCP (Customer Control Panel) throughout. We will provide further updates as they become available.