Constant Contact experienced a major incident on January 16, 2025 affecting Login, lasting 4h 46m. The incident has been resolved; the full update timeline is below.
Affected components
Login
Update timeline
- investigating Jan 16, 2025, 03:37 PM UTC
Some customers may experience an issue when attempting to login to their account. We are working to resolve the issue as soon as possible.
- identified Jan 16, 2025, 05:59 PM UTC
We have identified a small number of our users who are using a specific ISP that may currently experience issues accessing the product. We are working with that ISP to help them resolve the issue as soon as possible.
- resolved Jan 16, 2025, 07:28 PM UTC
Login functionality has been restored for customers using a specific ISP.