Shopify Imports - Service Stopped
Timeline · 5 updates
- investigating Oct 17, 2025, 07:14 PM UTC
Due to changes in the Shopify API we are unable to import any data with the Retention Science/Ecommerce Pro application created for Shopify customers. We are actively working on a solution and will update the status page with more info when it is available. In the meantime, manually exporting users from Shopify to a file and importing into accounts is the most viable workaround. (users, orders, items and other data will be uploaded as soon as the application is restored.) For manual imports, please see: https://help.retentionscience.com/hc/en-us/articles/115008016767-How-to-upload-lists For manually importing data that is not just users, please reach out to support for next steps.
- identified Oct 17, 2025, 07:14 PM UTC
The issue has been identified and a fix is being implemented.
- identified Nov 11, 2025, 05:05 PM UTC
We are continuing to work on the broken Shopify imports issue. We have rough replacement code written for all affected API endpoints, but we are in the manual testing phase, which may take some time. Our current estimate is a production deployment by mid next week. Thank you for your patience, and please stay tuned for more updates.
- identified Nov 11, 2025, 05:12 PM UTC
Good news--we've deployed an Alpha version of the fixed code and are currently testing. Will update further once the production testing is completed.
- resolved Nov 18, 2025, 11:17 PM UTC
Excellent news-- we've finished rolling out Shopify imports for all clients. We're closing this status as fully operational! We hope you have a wonderful Thanksgiving!