Consibio experienced a major incident on April 24, 2024 affecting Telemetry ingestion, lasting 39m. The incident has been resolved; the full update timeline is below.
Affected components
Telemetry ingestion
Update timeline
- identified Apr 24, 2024, 10:52 AM UTC
We are currently not receiving data from Network Connector devices. Other devices such as Consibio Logger are NOT affected. The issue has been identified as a server fault at one of our subprocessors. We are in close contact with them and are working on a fix.
- monitoring Apr 24, 2024, 11:03 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 24, 2024, 11:32 AM UTC
This incident has been resolved.