Consibio experienced a major incident on July 2, 2024 affecting Telemetry ingestion, lasting 5h 48m. The incident has been resolved; the full update timeline is below.
Affected components
Telemetry ingestion
Update timeline
- identified Jul 02, 2024, 01:35 PM UTC
Devices with firmware version v2.X.X and below cannot connect due to a server issue in our telemetry pipeline. Devices with firmware v3 or above are NOT affected by this. We can still update the affected devices remotely, so we are currently updating the affected devices while monitoring the results.
- monitoring Jul 02, 2024, 03:05 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 02, 2024, 07:24 PM UTC
This incident has been resolved.