Connecteam incident

Connectivity Issues across accounts and devices

Critical Resolved View vendor source →

Connecteam experienced a critical incident on November 2, 2021 affecting Platform and Overview Section and 1 more component, lasting 7h. The incident has been resolved; the full update timeline is below.

Started
Nov 02, 2021, 01:45 PM UTC
Resolved
Nov 02, 2021, 08:45 PM UTC
Duration
7h
Detected by Pingoru
Nov 02, 2021, 01:45 PM UTC

Affected components

PlatformOverview SectionJob SchedulerTime ClockTask ManagementFormsLoginNotificationsActivity LogUpdates

Update timeline

  1. investigating Nov 02, 2021, 01:57 PM UTC

    At the moment, we're experiencing connectivity issues for all accounts across all devices. Our development team is on the case and diligently working to resolve this matter as quickly as possible.

  2. identified Nov 02, 2021, 03:18 PM UTC

    The issue has been identified and a fix is being implemented. We'll update you accordingly. :)

  3. monitoring Nov 02, 2021, 03:35 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Nov 02, 2021, 07:57 PM UTC

    We are continuing to monitor for any further issues.

  5. monitoring Nov 02, 2021, 07:59 PM UTC

    We are continuing to monitor for any further issues.

  6. resolved Nov 02, 2021, 09:45 PM UTC

    This incident has been resolved.