BlueSnap Partners Unable to Transact Payments

Update timeline

1. resolved Mar 03, 2024, 04:09 PM UTC

   Type: Incident Duration: 5 days, 5 hours and 48 minutes Affected Components: App Mar 3, 16:09:57 GMT+0 - Investigating - ConnectBooster is aware of a problem affecting all payments for Partners using the BlueSnap gateway. As of 10:00am CT there are no known workarounds for this issue. We will post regular updates to this page as we continue our investigation. Mar 3, 19:56:40 GMT+0 - Investigating - Our team is still diagnosing this incident. We will continue to post updates here as we continue our investigation. Mar 3, 22:59:09 GMT+0 - Monitoring - We have identified a potential fix for BlueSnap customers unable to transact. We are currently implementing this change and will monitor the update overnight. We will post another update at 9AM CT tomorrow (March 4, 2024) Mar 4, 16:16:31 GMT+0 - Monitoring - We continue to monitor our published fix for this incident. We will continue to post updates to this page. If you continue to experience issues, please contact ConnectBooster Support. Mar 4, 22:03:49 GMT+0 - Monitoring - Our Development Team has identified additional updates that are being applied to the ConnectBooster Portal. These updates will continue to apply throughout the remainder of the day. We plan on providing an additional update by 10am on 3/5/2024\. Please continue to monitor the status page, and direct any questions to our support team at [email protected] Mar 5, 16:12:58 GMT+0 - Monitoring - We are still seeing a degradation in performance between Bluesnap and ConnectBooster. While some customers are reporting successful transactions processing between BlueSnap and ConnectBooster, we have isolated reports that autopay and syncing are still failing. We continue to actively investigate the reported issues. If you are experiencing an issue with transactions failing, please contact [email protected]. Mar 5, 21:34:41 GMT+0 - Monitoring - We have published a fix for this issue and ConnectBooster is now operating normally - including payments transacted using AutoPay. We will continue to monitor this issue for the next 24-48 hours at which time this incident will be resolved. If you continue to experience issues transacting on BlueSnap, please contact [email protected]. Mar 8, 21:58:26 GMT+0 - Resolved - The ConnectBooster Team has been monitoring this issue for the past 48 hours and currently the issue appears to be resolved. Accordingly, we will be closing this incident. Partners experiencing issues may contact [[email protected]](mailto:[email protected]) for further assistance.