ConnectBooster Portal - Live - QuickBooks Online Sync Failures

Update timeline

1. resolved Oct 16, 2024, 10:12 PM UTC

   Type: Incident Duration: 11 days, 19 hours and 58 minutes Affected Components: App Oct 16, 22:12:00 GMT+0 - Monitoring - We are aware of a problem where the sync to QuickBooks Online is failing for some partners after initial successes. The Kaseya R&D Team has verified the root cause is not in the ConnectBooster Portal. These failures are a continuation of Intuit's previous errors. We will continue to monitor and provide updates when we get them. Subscribe to the Kaseya Status Page for up-to-date information at Oct 24, 01:36:58 GMT+0 - Monitoring - There are a limited number of users experiencing issues with ConnectBooster not syncing properly with QuickBooks. This is due to a recent change from Intuit and we are actively working with the QuickBooks team to troubleshoot the problem. If you're facing this issue, we recommend submitting a ticket with both ConnectBooster and QuickBooks so we can track and assist with your case. In the meantime, if you'd like to process payments manually please reach out to our Support team. We have information on possible workarounds based on your 3rd party providers. Thanks for your patience while we work to resolve this. Oct 24, 19:53:00 GMT+0 - Identified - In our continued effort to provide transparency on the current QuickBooks Online issues and further assure that we are doing everything in our power, we would like to provide you with the case number we have on file with the QuickBooks team. That case number is 00159887 We continue to reach out to Intuit to resolve this issue. Other parties are experiencing similar problems. Users of QuickBooks Online reaching out to Intuit with this case number may help advocate for a solution, as your input is valuable. We will continue to provide updates as they are made available to us. We appreciate your patience and understanding as we work to resolve this issue. Oct 25, 16:10:00 GMT+0 - Monitoring - At approximately 2:00 PM UTC on October 24th, we started receiving reports from partners of successful syncs to QuickBooks Online. We will continue to monitor over the weekend. Thank you again for your patience. Oct 28, 18:10:00 GMT+0 - Resolved - This incident has been resolved.