ConnectBooster experienced a minor incident on June 4, 2024, lasting 1d 19h. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Jun 04, 2024, 07:41 PM UTC
We are currently investigating an incident related to email notifications being queued up for delivery through the ConnectBooster Platform. We have received some reports that emails are being delayed when scheduled, and our Development Team is currently investigating this event..
- identified Jun 04, 2024, 07:52 PM UTC
Our Development Team has begun to identify the underlying cause of this degradation and have begun to address the situation for further resolution..
- monitoring Jun 05, 2024, 05:20 PM UTC
We have released a fix for the reported delayed email triggers and are continuing to monitor this for additional reports. We are confident that with this release the emails will begin to resolve going forward..
- resolved Jun 06, 2024, 03:05 PM UTC
Reports have confirmed that the portal is now sending requests for emails once queued, and we have not seen any further or continued degradation. This event is now being marked as resolved..