ConnectBooster incident

SMTP Directed Emails Sending After Initial Email

Minor Resolved View vendor source →

ConnectBooster experienced a minor incident on July 16, 2024, lasting 6d 21h. The incident has been resolved; the full update timeline is below.

Started
Jul 16, 2024, 07:08 PM UTC
Resolved
Jul 23, 2024, 05:06 PM UTC
Duration
6d 21h
Detected by Pingoru
Jul 16, 2024, 07:08 PM UTC

Update timeline

  1. investigating Jul 16, 2024, 07:08 PM UTC

    We are aware of a problem where emails may continue to send the following days after their initial delivery when SMTP is enabled. The Kaseya R&D Team is currently investigating the scope and impact of this current situation. In the meantime, our Support team has been supplied with a workaround and can assist you with implementing it. If you would like to have the workaround applied, please create a ticket with our Support team via email at [[email protected]](mailto:[email protected]) or contact them at 877-733-6584\. .

  2. identified Jul 17, 2024, 05:06 PM UTC

    We were made aware of a problem where emails may continue to send the following days after their initial delivery when SMTP is enabled. The Kaseya R&D Team has Identified the source of the issue and is currently reviewing next steps for resolution. In the meantime, our Support team has been supplied with a workaround and can assist you with implementing it. If you would like to have the workaround applied, please create a ticket with our Support team via email at [[email protected]](mailto:[email protected]) or contact them at 877-733-6584\. .

  3. resolved Jul 23, 2024, 05:06 PM UTC

    A fix has been pushed for this from our development team which has resolved the issue..