ConnectBooster experienced a minor incident on July 23, 2024, lasting 1d 1h. The incident has been resolved; the full update timeline is below.
Update timeline
- identified Jul 23, 2024, 07:58 PM UTC
We are aware of a problem where users experience increased load times when logging in or navigating through the Portal during high-traffic times of the day. The Kaseya R&D Team has identified the issue and is working towards a resolution. You can continue to monitor here or subscribe to the Kaseya Status Page for up-to-date information at ..
- monitoring Jul 23, 2024, 10:03 PM UTC
We are aware of a problem where users experience increased load times when logging in or navigating through the Portal during high-traffic times of the day. The Kaseya R&D Team has deployed a change to the ConnectBooster portal which has shown to help resolve the issue. Our initial testing is confirming that the logins are continuing to work as expected. Our team will continue to monitor these changes throughout the day with further updates to follow. You can continue to monitor here or subscribe to the Kaseya Status Page for up-to-date information at ..
- resolved Jul 24, 2024, 09:25 PM UTC
With the changes made by Development the ability to login via the K1 Portal has returned to normal operation and portal performance has continued to increase. Our team is confident to mark this even as resolved and request that any further reports continue to be directed to our support team at [email protected].