ConnectBooster incident

Payments through PayNow not progressing.

Minor Resolved View vendor source →

ConnectBooster experienced a minor incident on July 25, 2024, lasting 10d 17h. The incident has been resolved; the full update timeline is below.

Started
Jul 25, 2024, 09:29 PM UTC
Resolved
Aug 05, 2024, 03:26 PM UTC
Duration
10d 17h
Detected by Pingoru
Jul 25, 2024, 09:29 PM UTC

Update timeline

  1. identified Jul 25, 2024, 09:29 PM UTC

    We are aware of a problem where users experience the PayNow Feature not progressing after entering payment information preventing the payment from completing. The current supported workaround is to have the End User log directly into the ConnectBooster Portal, or for the Tenant to initiate payment within the Tenant Portal. The Kaseya R&D Team has identified the issue and is working towards a resolution with an initial resolution to be implemented by 7/26/2024. You can continue to monitor here or subscribe to the Kaseya Status Page for up-to-date information at ..

  2. identified Jul 26, 2024, 08:14 PM UTC

    We are continuing to work on a fix for this incident. The target release date has moved to 07/30/2024 to allow our Quality Assurance team additional time for testing..

  3. monitoring Jul 30, 2024, 04:10 PM UTC

    We implemented a fix and are currently monitoring the result..

  4. resolved Aug 05, 2024, 03:26 PM UTC

    This incident has been resolved..