Confluence incident

Forge app installations failing at an increased rate

Major Resolved View vendor source →

Confluence experienced a major incident on March 18, 2025 affecting Marketplace Apps, lasting 2h 5m. The incident has been resolved; the full update timeline is below.

Started
Mar 18, 2025, 08:41 AM UTC
Resolved
Mar 18, 2025, 10:47 AM UTC
Duration
2h 5m
Detected by Pingoru
Mar 18, 2025, 08:41 AM UTC

Affected components

Marketplace Apps

Update timeline

  1. investigating Mar 18, 2025, 08:41 AM UTC

    We are investigating reports of intermittent errors for Confluence, Jira, and Atlassian Developer Cloud customers. We will provide more details once we identify the root cause.

  2. monitoring Mar 18, 2025, 10:19 AM UTC

    We have identified the root cause of the increased errors and have mitigated the problem. We are now monitoring closely.

  3. resolved Mar 18, 2025, 10:47 AM UTC

    Between 05:30 UTC and 10:00 UTC, we experienced increased rates of Forge app installation, upgrade and uninstallation for Confluence and Jira. The issue has been resolved and the service is operating normally.